Software
Outlook and Email Problems
Won't open, won't send, keeps asking for a password, or duplicates every message.
Symptoms we see
- Outlook stuck on 'Loading profile'
- 'Cannot start Microsoft Outlook. Cannot open the Outlook window'
- Password prompt loops every 5 minutes
- New Outlook is missing features from Classic
Common causes
- Corrupt .ost file (rebuilds cleanly if you know how)
- MFA / modern authentication misconfiguration
- COM add-in crash (Zoom, Teams, Adobe are common offenders)
- 365 licence assignment changed on the tenant
How we approach it
We diagnose from the Outlook logs, not by uninstalling. Where accounts are locked in modern auth loops, we help you clear the credential manager and re-authenticate cleanly.
What you get
Email that opens, sends, receives and syncs — and a plan if you should migrate Classic → New Outlook.