Repair
Printer Not Working (Wi-Fi, Offline, Won't Print)
Every UK household's most-hated device — repaired remotely for HP, Brother, Canon, Epson.
Symptoms we see
- Printer shows 'Offline' even though it's on
- Prints from phones but not from the laptop
- Windows 11 dropped the printer after an update
- Prints garbled pages or nothing at all
Common causes
- Printer spooler service stuck
- IP address changed after a router reboot (static IP or reservation fixes this)
- Wrong driver — v3 vs v4, or the wrong model in the same series
- Windows 11's 'Universal Print' picking the wrong device
How we approach it
Reserve an IP for the printer, install the right driver from the manufacturer (not Windows Update), and remove the ghost duplicates that cause 90% of the mystery.
What you get
A printer that prints, from every device in the house, without a weekly ceremony.